Order Support
Need Help With an IVORIE Order?
Use this page to find the appropriate next step for an order placed directly through IVORIE.
For order-specific assistance, please submit your request through Contact IVORIE and include your order number whenever available.
Order Status & Tracking
Once tracking becomes available for an eligible shipment, tracking information may be provided through your order confirmation, shipping notification, customer account, or applicable order-status page.
Carrier tracking is generally the most current source of information once a package is in transit.
Production time and carrier transit time are separate. Please review the Shipping & Delivery Policy for additional information regarding processing, production, fulfillment, and delivery estimates.
Before Contacting IVORIE
For faster order review, please have the following information available when applicable:
Order number
Name used on the order
Email address used at checkout
Product or title involved
Description of the issue
Shipping destination
Tracking information
Photographs, if reporting damage, a defect, or an incorrect shipment
Order Changes & Cancellations
Many IVORIE products are printed, manufactured, or fulfilled on demand.
Because production or fulfillment may begin after payment is processed, an order may not be eligible for modification or cancellation once it has entered production or fulfillment.
If you notice an error after placing an order, submit a request through Contact IVORIE as soon as possible.
Submission of a change or cancellation request does not guarantee that the order can be modified or canceled.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you notice an address error before shipment, contact IVORIE as soon as possible.
Once production, fulfillment, or shipment has begun, address changes may not be possible.
Additional costs resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the purchaser.
Damaged, Defective, Missing or Incorrect Items
If an order placed directly through IVORIE arrives with a suspected manufacturing defect, printing defect, shipping damage, missing item, incorrect item, or fulfillment error, submit the issue through Contact IVORIE within 7 days of delivery.
Please include your order number, a detailed description of the issue, clear photographs of the affected product, and photographs of the packaging and shipping label when applicable.
Please do not mail an item back unless IVORIE provides return instructions.
Verified issues are reviewed according to the Return & Refund Policy.
Bulk & Organizational Orders
For support involving a bulk, institutional, sponsored, school, program, business, government, or other organizational order, please provide the applicable order or invoice information along with a clear description of the issue.
Larger-order matters may require additional review because production, shipping, and fulfillment may involve multiple products or service providers.
Third-Party Purchases
If your purchase was completed through Amazon or another third-party retailer or marketplace, order support must generally be handled through the retailer where the transaction was completed.
Third-party purchases are subject to that retailer’s applicable shipping, return, refund, replacement, and customer-service procedures.
Need Additional Assistance?
Please use Contact IVORIE for order-specific assistance.
Include your order number whenever available so your request can be reviewed and routed appropriately.
Ready to Begin?
Please provide your organization information, requested products, estimated quantity, shipping destination, intended use, and preferred timeline.
Frequently Asked Questions
What is IVORIE?
IVORIE is a personal-development and lifestyle brand centered on resilience, optimism, creativity, confidence, reflection, learning, and growth.
Ivorie Books is IVORIE’s flagship publishing division.
To learn more click WHY IVORIE link in the menu above.
What is Ivorie Books?
Ivorie Books creates hands-on journals, workbooks, coloring and reflection books, educational activities, creative resources, and personal-development publications designed to be actively used—not simply read.
Who are Ivorie Books products for?
Different titles are developed for different audiences and purposes, including children, youth, teens, adults, families, educators, organizations, programs, and institutions.
Please review individual product descriptions and previews to determine the appropriate title for your needs.
Do you offer bulk purchasing?
Yes.
Bulk and organizational purchasing is available for qualifying schools, libraries, nonprofits, businesses, agencies, programs, institutions, events, and other organizations.
Are bulk orders prepaid?
Yes.
Bulk, institutional, sponsored, custom, and organizational orders are purchaser-funded and prepaid before applicable production or fulfillment begins.
Do you offer sponsorships?
Yes.
A sponsor may purchase Ivorie Books for a selected school, library, nonprofit, program, event, organization, community, or recipient group.
IVORIE does not provide complimentary products or independently fund sponsored distributions.
Does IVORIE donate free books?
IVORIE’s standard sponsorship and organizational purchasing programs are purchaser-funded.
IVORIE does not provide free inventory or pay production, shipping, event, program, or distribution expenses on behalf of purchasers, sponsors, organizations, or recipients unless IVORIE expressly announces a separate initiative stating otherwise.
Can schools and programs use Ivorie Books?
Yes.
Appropriate titles may be incorporated into lawful classroom, literacy, creative, writing, reflection, enrichment, library, community, and program activities.
Organizations are responsible for determining whether a particular title is appropriate for their participants and environment.
Can I photocopy pages for a classroom or program?
No, unless IVORIE has provided express written authorization.
Purchasing a product does not transfer reproduction or distribution rights.
For consumable titles designed to be written or colored in, individual copies should generally be purchased for participants.
Are the books therapy or curriculum replacements?
No.
Ivorie Books resources are supplemental materials and are not represented as replacements for district-approved curriculum, licensed therapy, medical care, mental-health treatment, or other regulated professional services.
Are returns accepted?
IVORIE products are generally final sale.
Verified manufacturing defects, printing errors, shipping damage, incorrect items, or fulfillment errors may qualify for review under the Return & Refund Policy.
What if I bought through Amazon?
Purchases made through Amazon or another third-party retailer are subject to that retailer’s customer-service, shipping, return, refund, and replacement procedures.
Where can I see book interiors?
Visit the IVORIE Books Lookbook, Catalog, Social Medias and available product previews to explore representative interior pages and product details.
How do I contact IVORIE?
Use Contact IVORIE for customer support, organizational purchasing, sponsorships, partnerships, permissions, media inquiries, and general assistance.