Privacy policy

Last Updated: September 7, 2026

IVORIE operates this online store and related websites, including associated content, features, tools, products, services, and customer experiences (collectively, the “Services”).

IVORIE’s online store is hosted by Shopify, which provides ecommerce technology and related services used to operate the store. Shopify processes certain personal information in connection with your access to and use of the Services.

This Privacy Policy explains how personal information may be collected, used, processed, disclosed, and otherwise handled when you visit or use IVORIE websites, create an account, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.

If there is a conflict between this Privacy Policy and another IVORIE policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls with respect to those privacy matters.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have been provided this Privacy Policy and understand the practices described below.

Personal Information We Collect or Process

For purposes of this Privacy Policy, personal information generally means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Personal information generally does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with IVORIE, where you reside, the products or services you use, and applicable law, we may collect or process categories of information including:

  • Contact information, such as your name, billing address, shipping address, email address, and phone number.
  • Payment and transaction information, such as payment method information, transaction details, payment confirmation, and related purchase information. Payment information may be processed directly by Shopify or other authorized payment providers.
  • Account information, such as account credentials, preferences, settings, and account activity.
  • Order and shopping information, including products viewed, added to a cart or wishlist, purchased, returned, exchanged, or canceled.
  • Communications, including information provided when you contact IVORIE, communicate through Shopify Inbox or other customer-support tools, submit a form, or otherwise communicate with us.
  • Device and technical information, including information about your browser, device, network connection, IP address, cookies, and similar identifiers.
  • Usage information, including information about how and when you interact with, navigate, or use the Services.
  • Marketing and preference information, including communication preferences and applicable advertising or privacy choices.

Sources of Personal Information

We may collect personal information:

  • Directly from you, including when you create an account, place an order, complete a form, contact us, or otherwise provide information.
  • Automatically through the Services, including through cookies, pixels, device information, analytics tools, and similar technologies.
  • From Shopify and service providers that support ecommerce, payment processing, shipping, fulfillment, customer support, analytics, communications, fraud prevention, or other business functions.
  • From business partners and other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on the circumstances, IVORIE may use personal information for the following purposes.

Providing and Improving the Services

We may use personal information to:

  • Process purchases and payments.
  • Fulfill and ship orders.
  • Maintain customer accounts.
  • Provide order updates.
  • Remember preferences.
  • Provide customer support.
  • Process eligible returns, refunds, replacements, or other transactions.
  • Personalize the shopping experience.
  • Recommend relevant products or content.
  • Improve our websites, products, services, and customer experience.

Marketing and Advertising

Where permitted by law, we may use personal information to provide marketing, promotional, advertising, and product communications.

This may include communications by email, text message, postal mail, or digital advertising, depending on the preferences you provide and applicable law.

You may manage applicable marketing preferences as described below.

Security and Fraud Prevention

We may use information to:

  • Authenticate accounts.
  • Help secure transactions and customer accounts.
  • Detect or investigate suspected fraud or unauthorized activity.
  • Protect the Services and our customers.
  • Prevent misuse of IVORIE websites, accounts, promotions, or systems.
  • Comply with security and legal obligations.

Customers are responsible for maintaining the confidentiality of their account credentials.

Customer Communication

We may use personal information to respond to questions, provide order assistance, process requests, communicate about purchases, and maintain our customer and business relationships.

Legal and Regulatory Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations.
  • Respond to valid legal process.
  • Cooperate with lawful requests from government or regulatory authorities.
  • Establish, exercise, or defend legal claims.
  • Investigate possible violations of IVORIE policies or agreements.
  • Protect the rights, property, security, or interests of IVORIE, customers, or others.

How Personal Information May Be Disclosed

Personal information may be disclosed where reasonably necessary for legitimate business, transactional, operational, or legal purposes.

This may include disclosure:

  • To Shopify.
  • To payment processors.
  • To printing, manufacturing, production, shipping, and fulfillment providers.
  • To technology and cloud-service providers.
  • To analytics providers.
  • To customer-support providers.
  • To marketing and advertising partners, where applicable.
  • To professional advisers and service providers.
  • When you direct or authorize disclosure.
  • To governmental, legal, or regulatory authorities where required or permitted by law.
  • In connection with a merger, acquisition, reorganization, financing, sale, insolvency proceeding, or other business transaction.
  • When reasonably necessary to enforce IVORIE policies or protect legal rights, security, or users.

Third parties may process information according to their own applicable privacy policies and legal obligations.

Relationship With Shopify

IVORIE’s ecommerce Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information in connection with your access to and use of the Services so that Shopify can provide, secure, support, and improve its ecommerce and related services.

Information submitted through the Services may be transmitted to Shopify and authorized service providers, including providers located outside the country where you reside.

Certain Shopify features may use information from interactions with IVORIE and other Shopify merchants to provide functionality such as personalization, analytics, fraud prevention, advertising, and other enhanced ecommerce services.

In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify is responsible for that processing and for responding to applicable privacy rights relating to that processing.

For additional information, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

IVORIE and its technology providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, support analytics, improve functionality, prevent fraud, and provide advertising or personalization where permitted.

Cookie and consent options may vary according to your location.

Where required, IVORIE provides applicable cookie-consent and privacy-preference tools through Shopify.

Targeted Advertising and Data Sharing Choices

Depending on where you live, you may have the right to opt out of certain processing that applicable privacy laws define as the sale, sharing, or use of personal information for targeted advertising.

Where available, you may exercise these choices through Your Privacy Choices or other privacy controls provided on the IVORIE website.

If your browser sends a recognized Global Privacy Control (GPC) signal, the signal may be treated as an opt-out request in applicable jurisdictions according to the privacy settings and technologies used by the Services.

Third-Party Websites and Services

IVORIE websites may contain links to websites, social networks, marketplaces, payment services, or other online platforms operated by third parties.

IVORIE does not control the privacy, security, content, or practices of independent third-party websites and services.

If you visit a third-party website or platform, you should review that provider’s privacy policy and terms.

The inclusion of a third-party link does not, by itself, constitute an endorsement of that provider or its practices.

Children’s Privacy

IVORIE products may be created for different age groups, including children and families; however, the ecommerce Services are intended to be used by adults or persons authorized to enter into transactions under applicable law.

IVORIE does not knowingly seek to collect personal information directly from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information improperly, a request concerning that information may be submitted through Contact IVORIE.

Where applicable, we will review and process the request in accordance with applicable law.

Security

IVORIE and its service providers use administrative, technical, and organizational measures intended to protect personal information.

However, no transmission method, website, network, storage system, or security measure can guarantee absolute security.

Please avoid submitting highly sensitive or confidential information through unsecured communication channels when it is not necessary for a transaction or customer-support request.

Data Retention

Personal information is retained for periods reasonably necessary for purposes including:

  • Maintaining customer accounts.
  • Processing and documenting transactions.
  • Providing customer service.
  • Fulfilling orders.
  • Maintaining business and financial records.
  • Resolving disputes.
  • Preventing fraud.
  • Enforcing agreements and policies.
  • Meeting legal, tax, accounting, regulatory, or other obligations.

Retention periods may vary depending on the type of information, transaction, legal requirement, and business purpose.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain privacy rights.

These rights are not absolute and may be subject to legal exceptions, limitations, verification requirements, or other conditions.

Available rights may include:

Access or Knowledge

You may have the right to request information regarding personal information maintained about you.

Correction

You may have the right to request correction of inaccurate personal information.

Deletion

You may have the right to request deletion of eligible personal information.

Portability

You may have the right to receive certain personal information in a portable format or request its transfer where applicable.

Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your jurisdiction, you may have the right to opt out of certain uses of personal information for targeted advertising or activities defined as sale or sharing under applicable law.

Use Your Privacy Choices where available to manage these preferences.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe option included in applicable marketing communications.

Choosing not to receive promotional communications does not prevent IVORIE from sending non-promotional communications necessary for transactions, orders, accounts, customer service, security, or legal notices.

EEA and United Kingdom Rights

If you reside in the European Economic Area or United Kingdom, applicable law may provide additional rights, including:

  • The right to object to certain processing.
  • The right to request restriction of processing.
  • The right to withdraw consent where processing is based on consent.

Withdrawal of consent does not affect processing lawfully conducted before withdrawal.

Additional rights and procedures may be available through Shopify’s privacy tools where Shopify is responsible for applicable processing.

Exercising Privacy Rights

Privacy-related requests may be submitted through Contact IVORIE.

Please identify your request as a Privacy Request and provide sufficient information for us to understand and process the request.

IVORIE may request additional information when necessary to verify identity, confirm authority, protect customer information, prevent fraud, or comply with applicable law.

Where permitted, an authorized agent may submit a request on your behalf, subject to reasonable verification of the agent’s authority and your identity.

IVORIE will not unlawfully discriminate against an individual for exercising applicable privacy rights.

Complaints and Appeals

If you have concerns about how personal information has been handled, please submit a privacy inquiry through Contact IVORIE.

Depending on your location, you may also have the right to appeal certain privacy decisions or file a complaint with an applicable privacy or data-protection authority.

Individuals in the European Economic Area may contact the appropriate data-protection supervisory authority in their jurisdiction.

International Data Transfers

Personal information may be processed, transferred, or stored outside the country where you reside.

Where applicable law requires safeguards for international transfers, Shopify and other service providers may rely on legally recognized transfer mechanisms, including applicable standard contractual clauses, adequacy decisions, or other permitted safeguards.

Changes to This Privacy Policy

IVORIE may update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, regulatory obligations, or the Services.

When the policy is updated, the revised version will be posted with a new Last Updated date.

Additional notice may be provided when required by applicable law.

Contact

For questions regarding this Privacy Policy, IVORIE’s privacy practices, or a request to exercise applicable privacy rights, please submit an inquiry through Contact IVORIE.

Please identify privacy requests clearly so they can be routed appropriately.

For additional privacy controls, review Your Privacy Choices and the privacy preference tools available through the website.