Shipping policy

Last Updated: September 7, 2026

Thank you for shopping with IVORIE. This Shipping & Delivery Policy explains how orders placed through ivorieofficial.com and ivoriebooks.com are processed, produced, fulfilled, and shipped.

Order Processing

Orders are submitted for production or fulfillment after required payment has been successfully authorized, processed, and cleared.

Payment must be received before printing, production, manufacturing, customization, or fulfillment begins.

Processing times vary according to the product, quantity, production requirements, order volume, and fulfillment partner.

Retail orders are generally submitted for processing within approximately 3–7 business days, unless a different timeframe is stated on the applicable product page or at checkout.

Processing time is separate from carrier transit and delivery time.

Production & Fulfillment

Many IVORIE products are printed, manufactured, or fulfilled on demand through professional third-party production and fulfillment partners.

Production requirements may vary among books, journals, workbooks, calendars, posters, greeting cards, apparel, gifts, accessories, and other products.

Orders containing multiple products may be produced or shipped separately and may arrive in more than one package.

Shipping & Delivery

Shipping and delivery times vary based on:

  • Product type
  • Production requirements
  • Order quantity
  • Shipping destination
  • Carrier service
  • Fulfillment location
  • Holidays
  • Weather
  • Carrier delays
  • Production capacity
  • Other circumstances outside IVORIE’s reasonable control

Estimated delivery dates are provided for convenience and planning purposes only and are not guaranteed unless IVORIE expressly agrees to a guaranteed delivery requirement in writing.

Shipping Charges

Applicable shipping charges are displayed at checkout or included in an approved organizational quote, invoice, or order agreement.

Unless a current IVORIE promotion, checkout offer, or written order expressly provides otherwise, purchasers are responsible for applicable shipping and delivery charges associated with their orders.

IVORIE does not separately fund shipping, production, fulfillment, event, program, or distribution expenses on behalf of purchasers, sponsors, organizations, or recipients.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review all shipping information carefully before completing checkout or approving an organizational order.

IVORIE is not responsible for delays, returned packages, additional carrier charges, failed deliveries, or other delivery issues resulting from incorrect, incomplete, outdated, or undeliverable shipping information supplied by the purchaser.

Additional charges resulting from an address correction, reshipment, or returned shipment may be the responsibility of the purchaser.

Tracking Information

Tracking information is provided when available after an order has shipped.

Once a shipment is in transit, carrier tracking information is generally the most current source for delivery updates.

Tracking availability may vary by carrier, product, destination, and fulfillment method.

Bulk & Institutional Orders

Bulk, institutional, organizational, sponsored, and custom orders may require additional production planning and fulfillment coordination.

Timelines for these orders are determined according to factors including:

  • Requested products
  • Quantity
  • Manufacturing requirements
  • Shipping destination
  • Fulfillment capacity
  • Project specifications
  • Requested delivery timeline

Estimated production and delivery information is provided during the purchasing or procurement review process when applicable.

Production and fulfillment for these orders begin only after required payment has cleared and necessary order specifications have been confirmed.

Sponsored Orders

IVORIE sponsorships are purchaser-funded.

A sponsor may purchase IVORIE or Ivorie Books products for a selected school, library, nonprofit, organization, program, event, community, or recipient group.

The sponsor or purchaser is responsible for the applicable product, production, shipping, fulfillment, and related order costs unless otherwise expressly agreed to by IVORIE in writing.

IVORIE does not provide complimentary products or independently fund sponsored distributions.

International Orders

International availability varies by product and destination.

International orders may require additional production, shipping, customs, or fulfillment coordination.

Where applicable, the purchaser may be responsible for customs duties, import taxes, brokerage charges, local fees, or other destination-related charges not collected by IVORIE at checkout or included in an approved written quote.

International delivery estimates are not guaranteed and may be affected by customs processing, carrier operations, local regulations, and other circumstances outside IVORIE’s control.

Delayed, Lost, or Misdelivered Shipments

If tracking indicates an unexpected delay, loss, or delivery issue, customers should first review the carrier tracking information.

Where additional assistance is appropriate, please submit the order information through Contact IVORIE.

IVORIE may request the order number, tracking information, photographs, shipping documentation, or other information necessary to review the issue.

Any available resolution may depend on the applicable carrier, production partner, fulfillment provider, and the circumstances of the shipment.

Damaged or Incorrect Orders

Orders that arrive with a suspected manufacturing defect, fulfillment error, shipping damage, or incorrect item should be reported in accordance with the Return & Refund Policy.

Customers may be asked to provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • Photograph of the shipping label

Please do not return an item unless IVORIE provides return instructions after reviewing the request.

Final Sale

IVORIE products are generally final sale, subject to the exceptions and review procedures stated in the Return & Refund Policy.

Verified manufacturing defects, fulfillment errors, shipping damage, or incorrect shipments may qualify for an appropriate resolution after review.

Third-Party Retailers

Products purchased through Amazon or another third-party retailer are subject to that retailer’s shipping, delivery, customer-service, return, refund, and replacement policies.

IVORIE may not be able to directly modify, refund, replace, or reship an order completed through an external marketplace.

Questions About Shipping or an Order

For questions regarding an IVORIE order, shipping, delivery, or this policy, please submit your inquiry through Contact IVORIE.

For order-specific assistance, include your order number when available.

This version is better aligned with the rest of the site because it now clearly covers retail, bulk, sponsorships, international orders, split fulfillment, purchaser-funded shipping, third-party marketplace orders, and Contact IVORIE without publishing an email address.