Refund policy

Last Updated: September 7, 2026

All Sales Are Final

Purchases made directly through IVORIE are generally final sale.

Because many IVORIE and Ivorie Books products are printed, manufactured, or fulfilled on demand through professional third-party production and fulfillment partners, we do not generally accept returns, exchanges, or refunds for:

Change of mind
Buyer’s remorse
Accidental purchases
Incorrect products or quantities selected by the customer
Preference-based concerns
Minor production or manufacturing variations

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Minor Production Variations

Print-on-demand and manufactured products may contain minor variations that occur during normal production.

These may include slight differences in:

Color
Trim
Alignment
Paper appearance
Binding
Cover placement
Print positioning
Material appearance
Other standard manufacturing characteristics

Minor variations that do not materially affect the intended use or functionality of the product are generally not considered manufacturing defects.

Manufacturing, Printing, Shipping & Fulfillment Issues

If an order placed directly through IVORIE arrives with a suspected:

Manufacturing defect
Printing defect
Production error
Shipping damage
Incorrect item
Missing item
Fulfillment error

please submit the issue through Contact IVORIE within 7 days of delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the affected product
Photographs of the packaging, when applicable
Photograph of the shipping label, when applicable

Additional information may be requested as necessary to review the claim.

Please do not mail or return a product unless IVORIE provides return instructions.

Claim Review

Claims are reviewed individually.

A verified manufacturing, printing, shipping, or fulfillment issue may qualify for an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and the applicable production, fulfillment, carrier, or manufacturing process.

Submission of a claim does not automatically guarantee a refund or replacement.

Orders Placed Directly Through IVORIE

Customers who purchase directly through ivorieofficial.com, ivoriebooks.com, or another IVORIE-operated sales channel receive order support directly through IVORIE.

Eligible manufacturing, printing, shipping, or fulfillment issues reported within the required timeframe will be reviewed according to this policy.

Amazon & Other Third-Party Retailers

Certain IVORIE and Ivorie Books products may also be available through Amazon or other authorized third-party retailers, marketplaces, or sales channels.

Purchases completed through a third-party retailer are subject to that retailer’s applicable:

Return policies
Refund policies
Replacement procedures
Exchange policies
Shipping procedures
Customer-service processes

IVORIE generally cannot directly refund, replace, exchange, cancel, or otherwise modify a transaction completed through an independent third-party retailer.

Customers should contact the retailer through which the original transaction was completed.

Bulk, Institutional, Sponsored & Organizational Orders

Bulk, institutional, sponsored, custom, special-order, and other organizational purchases are generally final sale.

These orders may require dedicated production, printing, manufacturing, inventory allocation, shipping coordination, or other fulfillment resources specifically for the purchaser.

If a verified manufacturing, printing, shipping, or fulfillment issue affects all or part of an organizational order, IVORIE will review the documented issue and coordinate with the applicable production, manufacturing, carrier, or fulfillment provider as appropriate.

Any available resolution will depend on the nature and extent of the verified issue.

Cancellations & Order Changes

Because many products are produced or fulfilled on demand, order changes or cancellations may not be possible after an order has entered production or fulfillment.

Customers should carefully review:

Products
Quantities
Shipping information
Billing information
Applicable customization or order specifications

before completing a purchase.

Submitting a cancellation or change request does not guarantee that the request can be completed.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

IVORIE is not responsible for refunds resulting solely from an incorrect, incomplete, outdated, or undeliverable address supplied by the purchaser.

Additional shipping or reshipment charges may apply where permitted.

Please review the Shipping & Delivery Policy for additional information.

Promotions & Discounted Purchases

Unless the terms of a specific promotion state otherwise, purchases made using a discount, promotional offer, complimentary-item promotion, or other incentive remain subject to this Return & Refund Policy.

A promotional offer does not create an independent right to return or exchange an otherwise final-sale product.

Contact IVORIE

For questions about an order placed directly through IVORIE or to report a qualifying manufacturing, printing, shipping, or fulfillment issue, please use Contact IVORIE.

For order-related requests, include your order number whenever available.

Policy Updates

IVORIE may update this Return & Refund Policy periodically to reflect changes in products, operations, fulfillment practices, legal requirements, or business procedures.

Updated policies will be posted with a revised Last Updated date.

Orders remain subject to applicable law and the terms in effect as relevant to the transaction.

This version is more complete and consistent with the Shipping Policy, Terms of Service, Contact Information, sponsorship model, and purchaser-funded bulk structure we have now established for the website.

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